Unfortunately, finding the right employee is like finding a needle in a haystack. There is a huge population of unemployed persons that are all applying for the same jobs. So how do we find the right people within this mountain of applications and resumes? My partner and I have developed a hiring system that includes a series of steps, which we will discuss in a series of blog posts, that give us an insight as to which applicants are worth knowing more about.
Step One: Develop Your 'Perfect Employee'
Define your Company's Culture-The first thing you must do, before developing your 'Perfect Employee' is understand your company's culture. What's a company's culture? It's the personality of your business which is defined by the personalities of its management and staff members. It's very important to understand the culture of your cleaning business, especially given that it is a service based business, where staff members are working in conjunction with each other, to complete jobs. Therefore, your teams must be able to get along and work well with each other.
Here are a few questions to ask yourself:
What type of person are you looking for?
What types of people "fit in" with your staff?
If you were to create a perfect employee, what would that look like?
List of Attributes-The best way to answer these questions is to make a list of the best attributes that your current and most successful staff members have. Keep in mind that this list should contain more than just cleaning skills. Include attributes about their lifestyles, family life, personalities, and even what they do in there free time. By creating this list of attributes for your 'Perfect Employee', you will have a list of desirable qualities that you can compare your applicants to.
Classes of Employees-In any business there are two classes of employees -those that lead, and those that follow. Therefore you should develop a list of attributes for both classes as you will need to hire different types of people for these different classes of employees. If you're looking for a leader, then you need people who are more assertive & motivated. However, if you are looking to hire a follower then putting an assertive type person in that position may cause problems within that team and eventually that person will become frustrated with their position and will not stay with your company because you are not offering them what they need to be happy.
Anyways, I think this is a great start to developing a system for hiring in your cleaning service business. It has taken my partner and I many years to develop our system and we hope it will help you to avoid some pitfalls along your way.
In our next issue, we will discuss your responsibilities, as an employer, to your staff. Until then just remember, without happy staff, you will never have happy customers.
Best Wishes, Erica Jensen President of Clean Right Co. -Spokane, WA